Terms of Purchase

These Terms of Purchase govern all transactions, purchases, and service interactions between website users and our platform for all garden hoses, watering tools, hose reels, and outdoor accessory products. By accessing our website, placing orders, and completing purchases, you fully acknowledge and agree to abide by the following purchasing terms and all related website policies, including refund policy, privacy policy, and customer service policy. These terms apply to all global customers and all valid orders submitted through our official website.
All products displayed on the website, including garden lead-in hoses, flexible watering hoses, kink-resistant hoses, and supporting accessories, are photographed and described in detail to reflect real product attributes such as material, size, performance, and functionality. We strive to ensure all product information, parameter data, and display content is accurate and updated in a timely manner. Minor visual differences caused by different display devices, light angles, or manual measurement errors do not constitute product quality problems or valid reasons for return and refund.
All product prices displayed on the website are final and exclusive of hidden fees. We provide permanent free worldwide shipping for all orders, with no additional delivery fees, handling fees, or regional surcharges for any purchasing area. All promotional activities, including seasonal discounts and site-wide preferential policies, are automatically applied to eligible orders during the payment process. We reserve the right to adjust product prices and promotional rules according to seasonal activities, inventory status, and market adjustments without prior individual notice.
Customers shall guarantee that all information submitted during order placement is true, accurate, and complete, including consignee name, contact information, and detailed shipping address. Incomplete or incorrect address information may lead to delivery delay, parcel loss, or return failure, for which we will not bear relevant responsibilities. All orders are subject to verification and review by our system and customer service team to prevent abnormal transactions, fraudulent orders, and repeated malicious submissions.
Once an order is successfully paid and confirmed, we will complete product sorting, quality inspection, and packaging within the stipulated time and arrange global logistics delivery. Standard shipping time varies according to the customer’s destination country and regional logistics conditions. We are not responsible for delivery delays caused by uncontrollable factors including international customs inspection, local logistics suspension, extreme weather, and public policy adjustments.
Purchased products are limited to daily household gardening and professional outdoor maintenance use. Any unauthorized commercial resale, secondary processing, illegal modification, or improper use that violates local safety regulations is prohibited. We will not bear any personal injury, property loss, or legal liability caused by improper installation, incorrect operation, or illegal use of the products by customers.
All order transactions are settled through official secure payment channels. Customers shall abide by the payment rules of the platform and financial institutions. Any malicious payment dispute, false refund application, or fraudulent behavior will result in order cancellation, service restriction, and retention of legal liability. For orders that have completed shipment and delivery, all rights and obligations of both parties shall be implemented in accordance with our official refund and after-sales policy.
We reserve the right to modify, update, and optimize these Terms of Purchase at any time to adapt to business development and international e-commerce regulatory requirements. The revised terms will be posted on this page and take effect immediately after publication. Continued browsing, ordering, and purchasing on the website after the update means you accept the latest purchasing terms. If you have any questions or doubts about these terms, please contact our customer support team before placing an order.