Refund Policy

This Refund Policy clearly defines the terms, conditions, and procedures for returns, exchanges, and refunds for all products purchased on our website, including all garden hoses and outdoor watering accessories. This policy applies to all global customers and is formulated to ensure transparent, fair, and consistent after-sales service for every order. We strive to deliver a reliable and risk-free shopping experience while protecting legitimate rights and interests of both customers and our store.
We offer eligible refunds and returns for products that arrive defective, damaged during transportation, incorrect in specification, or inconsistent with the official product description. All our garden hose products are strictly inspected before shipment. If you receive faulty goods, physical damage, missing parts, or wrong items, you are qualified to apply for a full refund, free replacement, or partial compensation within the valid application period. Normal product wear caused by long-term outdoor use, artificial damage, improper operation, or incorrect installation does not belong to the refundable scope.
To apply for a refund or replacement, customers are required to contact our customer support team and provide valid proof materials, including order number, product photos, video evidence of defects or damage, and related logistics records. All applications need to be submitted within 30 days after the order delivery confirmation date. Our team will review your application promptly and provide professional solutions within the specified working hours. Applications without valid evidence or exceeding the time limit will not be accepted.
For approved refund requests, we will process the fund return through your original payment method. The refund processing period usually takes 3 to 10 business days, depending on the processing rules of different payment platforms and banks. Since we provide free worldwide shipping for all orders, no shipping fee will be deducted from your refund amount for eligible quality and logistics issues. For customer-initiated unconditional returns without quality problems, relevant return shipping costs shall be borne by the customer.
We do not support unreasonable returns and refunds, including products damaged by personal misuse, artificial cutting and modification, long-term outdoor aging damage, damage caused by extreme improper use, and products that have been severely worn, polluted, or lost accessories. Customized products and special clearance products are also not eligible for return or refund unless there are serious quality problems confirmed by official inspection.
In cases of order cancellation, customers can apply for order cancellation and full refund before the goods are shipped. Once the order has been processed and dispatched, cancellation requests will no longer be supported. If you need to return the goods after delivery, you can follow the formal return application process specified in this policy.
We reserve the right to revise and update this Refund Policy at any time to adapt to business adjustments and international e-commerce service specifications. The updated policy will take effect immediately after being published on the website. Continued use of our shopping service and placement of orders after the update indicates your recognition and acceptance of the latest refund terms. If you have any questions about refund rules, order disputes, or after-sales processing procedures, please contact our customer service team for timely and detailed replies.