Shipping Policy

This Shipping Policy applies to all orders placed on our website for garden hoses and corresponding outdoor gardening accessories. All shipping services are available globally with unified service standards, ensuring a consistent and reliable delivery experience for every customer. By placing an order on our website, you agree to the shipping terms and delivery arrangements outlined below.
We offer free worldwide shipping on all orders with no hidden fees, extra delivery charges, regional surcharges, or handling fees. All displayed product prices are denominated in US Dollars (USD), covering only the cost of the products themselves. No additional shipping expenses will be charged to customers during the entire transaction process.
All confirmed and paid orders will be processed and shipped within 1 to 3 business days. Our team conducts strict product quality inspection, sorting, and secure packaging before dispatching goods to prevent damage, abrasion, or missing accessories during transportation. We adhere to efficient order processing standards to ensure every qualified order is arranged for delivery in a timely manner.
The standard delivery time for all global orders ranges from 6 to 12 business days after shipment confirmation. The overall delivery period is affected by international logistics scheduling, routine customs clearance procedures, and local distribution efficiency. We do not provide expedited shipping services, and all orders will be delivered in accordance with the standard shipping cycle.
We are not responsible for unforeseen delivery delays caused by uncontrollable external factors, including but not limited to customs inspection delays, extreme weather conditions, local logistics system adjustments, public health events, or regional policy changes. Once parcels leave our warehouse and enter the global logistics system, relevant transportation risks beyond our control shall be borne by the logistics carrier.
Customers are required to provide accurate, complete, and valid consignee information, including full name, contact number, and detailed shipping address when placing orders. Any delivery failure, parcel loss, or delay caused by incorrect, incomplete, or invalid address information provided by customers shall be the sole responsibility of the customer.
For after-sales arrangements related to orders, we support a 60-day return policy for eligible defective, damaged, or incorrectly delivered products from the date of order receipt. Once your return application is reviewed and approved, the refund will be processed within 5 to 10 business days. The specific arrival time of the refund funds depends on the processing rules of your payment platform and issuing bank.
We reserve the right to update and revise this Shipping Policy at any time to adapt to logistics adjustments and business optimization needs. All updated terms will take effect immediately after being published on this page. Continued use of our website and placement of orders after policy updates constitutes your acceptance of the latest shipping terms. Please contact our customer support team if you have any questions regarding shipping arrangements and after-sales rules.